Loom Central • Managed Website Services

Refund & Cancellation Policy

Clear guidelines about refunds, cancellations, and service start.

Effective / Last Updated: 2026-02-08

No Refunds Once Work Begins

All payments made to Loom Central are non-refundable once services have begun. Because our services involve immediate labor, system access, preparation, and allocation of resources, refunds cannot be issued after onboarding, setup, system access, or active work has started—regardless of project completion status.

What counts as “services have begun”?

Onboarding and account setup
Requesting or using logins / access credentials
DNS changes, hosting configuration, or WordPress setup
Updates, edits, troubleshooting, monitoring, or security work
Time spent reviewing, preparing, or executing your request

Cancellations

If you cancel service, cancellation applies only to future services:

Past work, time, and resources already rendered remain billable.
We may discontinue management at the end of your paid service period.
Where applicable, we will provide reasonable transition guidance.

Chargebacks & Disputes

We encourage clients to contact us first to resolve billing concerns. Unauthorized chargebacks may result in immediate suspension of services and could incur administrative fees related to dispute resolution.

Third-Party Costs

Third-party purchases (domains, hosting, plugins, themes, email services) are governed by the third party’s policies and are not refundable by Loom Central.

Contact

Questions? Email contact@loomcentral.com or call 631-772-9118.

Loom Central • Managed Website Services

Privacy Policy

How we collect, use, and protect your information.

Effective / Last Updated: 2026-02-08

Information We Collect

Contact details: name, email, phone, organization name
Project details: website URL, service selections, notes
Technical details: IP address, browser/device info (analytics)
Billing details: invoices and payment status (processed by payment providers)

How We Use Your Information

To respond to requests and provide services
To send invoices, service updates, and support messages
To improve site performance, security, and user experience
To comply with legal obligations

How We Share Information

We do not sell personal information. We may share information only with:

Service providers needed to operate (hosting, email, forms, analytics)
Payment processors (to accept payments and prevent fraud)
Legal authorities if required by law

Cookies & Analytics

We may use cookies and analytics tools to understand site usage and improve performance. You can adjust cookie settings in your browser.

Data Security

We use reasonable safeguards to protect information. However, no method of transmission or storage is 100% secure.

Your Choices

You may request updates/corrections to your contact information.
You may request deletion of certain data where legally permitted.
You may opt out of non-essential communications.

Contact

Privacy questions: contact@loomcentral.com